Situational Writing - Letter of Complaint

21 April 2010

Mrs. Saraspathy Menon
Principal
Chong Boon Secondary School

Dear Mrs. Menon

FEEDBACK ON STUDENT'S BEHAVIOURS IN THE SCHOOL LIBRARY

My friend and I have been going to the school library lately to do some self-study. However, we are unhappy about a few incidents which took place recently. I am writing to inform you the incidents and I hope you will take action to improve the current situation and ensure the library is a condusive environment for study.

There was this group of students who were rude to the librarians. They talked loudly in the school library and shouted at the librarian when she asked them to low down their voice. One of the boys scolded vulgarities at the librarian. The librarian was angry and threatened to report him to the Discipline Master. However, the boy seems not to be threatened by the librarian and became abusive. They continued to make noise and disturbed us from doing self-study. Personally, I think the boys should be punished for their rude and rowdy behaviours.

Some students actually break the rules. They managed to sneak food in and even spilled their drinks onto the table. The sweet drinks attracted ants and it made the table sticky. It was impossible for us to study there as the table was dirty. I hope you will ensure that pupils observe cleanliness in the library and the library is clean and pleasant all the time.

There was this boy who wore his PE attire into the library. He was soaked in perspiration. This was extremely unhygienic and unhealthy for him as he may catch a cold. This is unpleasant for other users in the library as there may be an odour. I think pupils should not be allowed to enter the school library in PE attire. They should change into their uniforms before entering the library. The library should enforce this rule so that there will be a conducive place for us to focus in our self-study.

Besides that, there was also a group of students playing games on the computers for a very long time. They were engrossed to the online game and had sit in front of the computer for more than two hours. This is an irresponsible act as the computer in the library is supposed to be used by students to do research, not for them to play games. They were misusing the school's facilities and we should not encourage this as online games are addictive. As a school, I think we should prohibit these students from using the computer in library so as to allow those who need it more to use it.

The worst of all was that there were students chasing each other in the library. I could hear them yelling and screaming which was extremely annoying. Me as well as the other users in the library could not concentrate on our self-study as we found it too disturbing. Library is a serious place which supposed to be quiet and tranquil, not a place to have fun. We went there to seek for a conducive environment to study but it had disappointed us greatly. I hope there will be peace and quiet, as it did not use to be like this. I hope the Discipline Department will also take note of the discipline in library as students were badly behaved in library.

Lastly, I hope the school will consider the incidents I had mentioned and take action against it. I wish to see the improvements in the current situation and I am looking forward to a more conducive and noise-free library.

Yours sincerely
Ler Rou Shyuan
Respect Two